Privacy Policy

Policy: We are founded on the principle of ensuring that our customers enjoy the experience of shopping with us. We know that you may be concerned about the privacy of the information you share with us. We take the privacy and security of your personal details very seriously and are committed to protecting them.

Data & Privacy: The information collected from you at the time you place an order will be stored in our database and is used purely to contact you through our newsletter and to carry out your instructions and action your payment. There are no circumstances under which which this information might be passed to a third party.

Supply: We undertake to supply you with the goods described in these web pages in Portable Document Format (PDF) immediately following a completed transaction with PayPal. During busier periods, delivery may be subject to a non specified delay. We will endeavour to deliver your PDF's as soon as possible.

Pattern Errors: We will endeavour to ensure that all PDF patterns are correct and accurate at the time of release. However, should we be informed of an error with a design we will amend the pattern as soon as possible.

Refunds: We cannot accept returns, exchanges or cancellations. However, please contact us if you have any problems with your order.

Payment: All payments are to be made through a third party payment processor, PayPal UK, an eBay company. At the time of transaction your credit card will be charged and we will be informed of such transaction. PayPal uses state of the art encrytion, so your information is not available to anyone else (BS7799 - Code of Practice for Information Security Management).

Copyright: The contents of the Knitables website and PDF patterns are protected by copyright law. All rights reserved. Knitables grants single user license to use the PDF patterns for private use only and not for commercial purposes. Unauthorised copying or lending of the Knitables PDF patterns is prohibited. Charities wishing to distribute the Knitables PDF patterns for the purpose of fundraising must have written permission allowing them to do so. Knitables also provide a number of free PDF patterns. You may provide a link to a third party to the patterns but you may not save and re-distribute the PDF patterns.

System Requirements: To view the Knitables PDF patterns the user will need to use a device with an Adobe PDF reader, so this could be your computer, tablet or smart phone. Most computers come with Adobe pre-installed, but should you need to install Adobe you can do so here.

Disclaimer: In no event shall we, Knitables, be liable for any loses or damage sustained and arising out of or in connection with the use of the Knitables website and Knitables knitting patterns including, without limitation, loss of profits, loss of data or loss of goodwill (in all cases whether direct or indirect) nor any indirect consequences or special loss.

Contact Details: For purposes of EU data protection law, I, Sarah Gasson, am the data controller of your personal information. If you have any questions or concerns you can contact me at sarah@knitables.co.uk.