We are founded on the principle of ensuring that our customers
enjoy the experience of shopping with us. We know that you may
be concerned about the privacy of information you share with us.
We take the privacy and security of your personal details very
seriously and are committed to protecting them.
Data & Privacy:
The information collected from you at the
time you place an order will be
stored in our database and is used purely to contact you through
our newsletter and to carry out your instructions and action
your payment. There are no circumstances under which this
information might be passed to a third party.
undertake to supply you with the goods described in these web
pages in PDF (Portable Document Format) format immediately
following a completed transaction with Paypal. During busier
periods, delivery may be subject to a non specified delay. We
will endeavour to deliver your PDF's as soon as possible.
We will endeavour to ensure that all PDF
patterns are correct and accurate at the time of release. However,
should we be informed of an error with a design, we will amend
the pattern as soon as possible.
the event of loss, late delivery or dissatisfaction with the
product supplied and a replacement is not acceptable we will
offer a full refund up to a maximum of 60 days from the day of
transaction. The goods need not be returned and a full refund
will be sent. If initial payment was by Paypal, then the refund
will be made back to your Paypal Account within 60 days from the
All payments are to be made through a
third party payment processor - Paypal UK, an eBay company. At
the time of transaction your credit card will be charged and we
will be informed of such transaction. Paypal uses
the-state-of-the-art encryption, so your information is not
available to anyone else - (BS7799 - Code of Practice for
Information Security Management).
The contents of the Knitables website and
PDF patterns are protected by copyright law. All rights
reserved. Knitables grants a single user license to use the PDF
patterns for private use only and not for commercial purposes.
Unauthorised copying, hiring or
lending of the Knitables PDF patterns is prohibited. Charities
wishing to distribute the Knitables PDF patterns for the purpose
of fundraising must have written permission allowing them to do
so. Knitables also provide a number of free PDF patterns. You
may provide a link to a third party to the patterns but you may
not save and re-distribute the PDF patterns.
To view the Knitables PDF patterns the
user will need to use a device with an Adobe PDF reader, so this
could be your computer, tablet, iPad or smart phone. Most
computers come with Adobe pre-installed, but should you need to
install Adobe you can do so
In no event shall we, Knitables, be
liable for any losses or damage sustained and arising out of or
in connection with use of the Knitables website and Knitables
knitting patterns including, without limitation, loss of
profits, loss of data or loss of goodwill (in all cases whether
direct or indirect) nor any indirect, consequential or special
You agree that when you download any of
Knitables' patterns, both paid and free, you agree that your
email address will be automatically added to our newsletter
database. You may unsubscribe at any time by clicking the link
in the newsletter or contacting us through our website.
Any concern that you might have regarding
security, privacy or complaint in connection with making a
purchase online may always be taken up with our office.